|
White
Paper on Public Service－Annan District Household
Registration Office, Tainan City
 Foreword
Household
administration has marched toward a brand-new era since it
fully implemented computerization nationwide. It is a great
convenience for the government and the public after the
computerization of household administration. However,
household administration is the basis of numerous affairs ,
and we still have a long way to go to meet citizens’
expectations.
Our
office sincerely provides the public with the best services,
by which we painstakingly recreate the new image of the
government. A series of changes is now on the way, and its
power and energy of driving needs your passionate support and
concern. We hope you will not spare your comments and so our
services will become better and better.
Service
Items
一、Household
Registration:
(一)、registration
of personal identification:
1、registration
of birth
2、registration
of paternal identification
3、registration
of adoption / discontinuation of adoption
4、registration
of marriage / divorce
5、registration
of guardianship
6、registration
of death / declaration of death
(二)、registration
of relocation:
1、registration
of moving-out
2、registration
of moving-in
3、registration
of address change
4、registration
of initial household registry
二、Acquisition
/ loss / recovery of nationality
三、Issurance
of ID cards
四、Issurance
of household identification books
五、Issurance
of household registry and reading of household records
六、Investigation
of the level of education
七、Registration
/ issurance of certificate of personal signet
八、Coding
/ making / issurance of certificate of address doorplates
九、Change
of name
十、Issurance
of Citizen Digital Certificate IC cards
Service
Time and Office Location
Address: 306,Sec. 2,
Anchung Rd., Annan District, Tainan City
Telephone: (06)2471161
E-mail: tnancg@ms1.gsn.gov.tw
Except weekends and
national holidays
1.Regular office
hours: Monday through Friday
8:00
a.m. ~ 12:00 noon
1:30
p.m. ~ 5:30 p.m.
2.Flexible office
hours:
<flexible
office hours at noon>Monday through Friday 12:00
noon ~ 1:30 p.m.
<flexible office hours on Saturdays>
every Saturday 8:00 a.m. ~ 12:00 noon
Service
Standards
一、Household
Registration : Applications to be processed on arrival.
二、Issurance
of ID cards: It only takes thirty minutes to issue an ID card
if the applicant presents adequate credentials. If not, it
will take two days.
三、Acquisition
/ loss / recovery of nationality: Applications to be processed
on arrival and approval after being examined by the city
government.
四、Issurance
of household identification books: Applications to be
processed on arrival.
五、Issurance
of household registry and reading of household records:
Applications to be processed on
arrival.
六、Registration
/ issurance of certificate of personal signet: Applications to
be processed on arrival.
七、Coding
/ making / issurance of certificate of address doorplates:
Within two days.
八、Change
of name : Within one day.
九、Issurance
of Citizen Digital Certificate IC cards: Applications to be
processed on arrival.
Service
Contents
1.Equipment
of general service counters:
Equipment
of general counters matches automatic processing number
dispenser to effectively put the applicants in order, and our
colleagues’ workloads are as nearly equal as possible so as
to raise the team’s morale.
2.Equipment
of information desk:
Volunteers
combined with information personnel offer you guidance, a cup
of tea, information,etc.
3.Accessible
facilities and comfortable service space:
Equipment
of accessible facilities, service bells, wheelchairs,
presbyopic glasses, umbrellas, children’s play area, etc.
4.One-stop
service:
Equipment
of lowering (sitting) general service counters provides quick
and convenient one-stop service, document submission in one
place and provision of full-scale service.
5.Cross-district
application for household registry:
Applications
for existing or cancellation household registry after
computerization can be processed at any household registration
office, since processing of household affairs has been
computerized.
6.Set
up Chinese and English websites and e-mail box:
In
combination with the Internet, we have launched various online
convenient measures, carried out administrative
computerization (information), and made good use of such
linking services as resource-sharing, electronic mail and
network to increase administrative efficiency.
7.Regularly
conduct a public opinion survey and collect public opinion:
The
specially assigned person takes care of conducting a public
opinion survey and collecting public opinion to upgrade
service quality.
8.Build the
search system for Japanese Occupation and after retrocession
cancellation household records:
Our
service personnel can make a speedy search and issue household
registry, thus saving the applicants’ waiting time.
9.Exercise
social resources:
Apart
from the above organization and training of household
administration volunteers, we have exercised social resources
to offer household administration propaganda material, and
print household identification book jackets, etc.
10.Establish
Geographic Information System GIS (address doorplate data):
The
establishment of nationwide address doorplate search system
supplies the public with all the address doorplate data to
consult.
11.Implement
“house service”:
We
provide house service for those who are senior citizens aged
over 65 , seriously ill or disabled persons and unable to go
to our office due to something important.
12.Application
for ID cards of junior high students:
Every
year we regularly send service personnel to junior high
schools in this district to process students’ ID cards.
13.
Application for household registry through multiple-choice
channels:
Citizens
can apply for household registry in many ways, such as by
telephone, fax , snail mail , and e-mail.
14.Flexible
office hours extend the range of convenient services:
We
carry on serving the public at flexible office hours, Monday
through Friday at lunch break and every Saturday morning.
15.Overall
enhancement of service quality:
Besides
promoting 5S movement and achieving ISO 2000 international
quality certification, we also start Q.C.C. activities and
embark on benchmarking learning for the purpose of overall
enhancement of service quality.
16.Beautiful
and pleasant office environment:
Potted plants
are well preserved by the specially assigned person to keep
the environment pleasant. An artistic arrangement of paintings
makes our office a lovely one.
17.A
measure to show concern about the underprivileged groups:
We provide
house service for those who are seriously ill or disabled
persons. In addition, we provide low-income households and
student loan applicants with special service.
18.Director’
s appointment with citizens:
Set
up the interactive time between Director and citizens in order
to settle problems for them.
19.Effectively
deal with citizens’ complaints and grievances:
Handle
these cases generally according to complaint management
procedures and grievance management regulations.
Mobile
Service Car
Our
office has initiated household administration mobile service
car, providing routinely mobile service for citizens in
isolated area. The first mobile service point is at Tucheng
Shengmu Temple , 2:00 p.m. ~ 3:00 p.m. every Tuesday
afternoon. The second one is at Chengsi Village Activity
Center, 3:30 p.m.~4:30 p.m. every Tuesday afternoon. The third
one is at Wunnan Village office, 2:00 p.m. ~3:00 p.m. every
Wednesday afternoon. The fourth one is at Chang-an Village
Community Activity Center, 3:30 p.m. ~4:30 p.m. every
Wednesday afternoon. The fifth one is at Sihcao Dajhong Temple
, 2:00 p. m. ~3:00 p.m. every Thursday afternoon. The sixth
one is at Luermen Tianhou Temple , 3:30 p.m.~4:30 p.m. every
Thursday afternoon. The seventh one is at Shiherdian Natian
Temple, 2:00 p.m. ~3:00 p.m. every Friday afternoon. The
eighth one is at Singfu Village Activity Center, 3:30 p.m.
~4:30 p.m. every Friday afternoon
During
the period of applying for student loans, we also provide
mobile service at Bank of Taiwan, Annan Branch, Monday through
Friday (9:00 a.m. ~ 12:00 noon). Moreover, we still actively
plan to provide mobile service for citizens in local
community, community activity centers or citizens who
have special needs.
Service
Vision
1.Fulfill
the spirit of “superspeed and honesty, economy and
effectiveness, management of objective,” and our concepts of
“ enthusiasm, professionalism and innovation,” update all
kinds of hardware facilities and offer a better service
environment.
2.Promote
a number of activities to upgrade service quality, embark on
total quality management and build up a happy household
administration team.
3.Improve
household administrative services and a variety of convenient
measures, with higher efficiency and greater mobility to
extend service level.
4.Keep
the office environment neat and clean, beautiful and pleasant,
map out accessible facilities, show concern about the
underprivileged groups, and humanize the service.
5.Seek
social resources and recruit household administration
volunteers, dedicated to household administrative services in
order to extend the scope of service.
6.Reinforce
the research, development and innovative measures of household
affairs to keep them prosperous.
7.Humanize
the management, enhance the rewards for brilliant household
staff,and inspire our colleagues to raise service quality.
8.Promote
administrative computerization, marching toward full-scale
e-household service field.
|
