White Paper on Public Service－Annan District Household Registration Office, Tainan City

Foreword

Household administration has marched toward a brand-new era since it fully implemented computerization nationwide. It is a great convenience for the government and the public after the computerization of household administration. However, household administration is the basis of numerous affairs , and we still have a long way to go to meet citizens’ expectations.

Our office sincerely provides the public with the best services, by which we painstakingly recreate the new image of the government. A series of changes is now on the way, and its power and energy of driving needs your passionate support and concern. We hope you will not spare your comments and so our services will become better and better.

Service Items

一、Household Registration:

　(一)、registration of personal identification:

　　1、registration of birth

　　2、registration of paternal identification

　　3、registration of adoption / discontinuation of adoption

　　4、registration of marriage / divorce

　　5、registration of guardianship

　　6、registration of death / declaration of death

　(二)、registration of relocation:

　　1、registration of moving-out

　　2、registration of moving-in

　　3、registration of address change

　　4、registration of initial household registry

二、Acquisition / loss / recovery of nationality

三、Issurance of ID cards

四、Issurance of household identification books

五、Issurance of household registry and reading of household records

六、Investigation of the level of education

七、Registration / issurance of certificate of personal signet

八、Coding / making / issurance of certificate of address doorplates

九、Change of name

十、Issurance of Citizen Digital Certificate IC cards

Service Time and Office Location

Address: 306,Sec. 2, Anchung Rd., Annan District, Tainan City

Telephone: (06)2471161

E-mail: tnancg@ms1.gsn.gov.tw

Except weekends and national holidays

　1.Regular office hours: Monday through Friday

　8:00 a.m. ~ 12:00 noon

　1:30 p.m. ~ 5:30 p.m.

　2.Flexible office hours:

　　<flexible office hours at noon>Monday through Friday 12:00 noon ~ 1:30 p.m.                         

        <flexible office hours on Saturdays> every Saturday 8:00 a.m. ~ 12:00 noon                  

Service Standards

一、Household Registration : Applications to be processed on arrival.

二、Issurance of ID cards: It only takes thirty minutes to issue an ID card if the applicant presents adequate credentials. If not, it will take two days.

三、Acquisition / loss / recovery of nationality: Applications to be processed on arrival and approval after being examined by the city government.

四、Issurance of household identification books: Applications to be processed on arrival.

五、Issurance of household registry and reading of household records: Applications to be processed on arrival.

六、Registration / issurance of certificate of personal signet: Applications to be processed on arrival.

七、Coding / making / issurance of certificate of address doorplates: Within two days.

八、Change of name : Within one day.

九、Issurance of Citizen Digital Certificate IC cards: Applications to be processed on arrival.

Service Contents

1.Equipment of general service counters:

Equipment of general counters matches automatic processing number dispenser to effectively put the applicants in order, and our colleagues’ workloads are as nearly equal as possible so as to raise the team’s morale.

2.Equipment of information desk:

Volunteers combined with information personnel offer you guidance, a cup of tea, information,etc.

3.Accessible facilities and comfortable service space:

Equipment of accessible facilities, service bells, wheelchairs, presbyopic glasses, umbrellas, children’s play area, etc.

4.One-stop service:

Equipment of lowering (sitting) general service counters provides quick and convenient one-stop service, document submission in one place and provision of full-scale service.

5.Cross-district application for household registry:

Applications for existing or cancellation household registry after computerization can be processed at any household registration office, since processing of household affairs has been computerized.

6.Set up Chinese and English websites and e-mail box:

In combination with the Internet, we have launched various online convenient measures, carried out administrative computerization (information), and made good use of such linking services as resource-sharing, electronic mail and network to increase administrative efficiency.

7.Regularly conduct a public opinion survey and collect public opinion:

The specially assigned person takes care of conducting a public opinion survey and collecting public opinion to upgrade service quality.

8.Build the search system for Japanese Occupation and after retrocession cancellation household records:

Our service personnel can make a speedy search and issue household registry, thus saving the applicants’ waiting time.

9.Exercise social resources:

Apart from the above organization and training of household administration volunteers, we have exercised social resources to offer household administration propaganda material, and print household identification book jackets, etc.

10.Establish Geographic Information System GIS (address doorplate data):

The establishment of nationwide address doorplate search system supplies the public with all the address doorplate data to consult.

11.Implement “house service”:

We provide house service for those who are senior citizens aged over 65 , seriously ill or disabled persons and unable to go to our office due to something important.

12.Application for ID cards of junior high students:

Every year we regularly send service personnel to junior high schools in this district to process students’ ID cards.

13. Application for household registry through multiple-choice channels:

Citizens can apply for household registry in many ways, such as by telephone, fax , snail mail , and e-mail.

14.Flexible office hours extend the range of convenient services:

We carry on serving the public at flexible office hours, Monday through Friday at lunch break and every Saturday morning.

15.Overall enhancement of service quality:

Besides promoting 5S movement and achieving ISO 2000 international quality certification, we also start Q.C.C. activities and embark on benchmarking learning for the purpose of overall enhancement of service quality.

16.Beautiful and pleasant office environment:

Potted plants are well preserved by the specially assigned person to keep the environment pleasant. An artistic arrangement of paintings makes our office a lovely one.

17.A measure to show concern about the underprivileged groups:

We provide house service for those who are seriously ill or disabled persons. In addition, we provide low-income households and student loan applicants with special service.

18.Director’ s appointment with citizens:

Set up the interactive time between Director and citizens in order to settle problems for them.

19.Effectively deal with citizens’ complaints and grievances:

Handle these cases generally according to complaint management procedures and grievance management regulations.

Mobile Service Car

Our office has initiated household administration mobile service car, providing routinely mobile service for citizens in isolated area. The first mobile service point is at Tucheng Shengmu Temple , 2:00 p.m. ~ 3:00 p.m. every Tuesday afternoon. The second one is at Chenghsili Activity Center, 3:30 p.m.~4:30 p.m. every Tuesday afternoon. The third one is at Wennanli office, 2:00 p.m. ~3:00 p.m. every Wednesday afternoon. The fourth one is at Chang-anli office, 3:30 p.m. ~4:30 p.m. every Wednesday afternoon. The fifth one is at Sihcaodajhong Temple , 2:00 p. m. ~3:00 p.m. every Thursday afternoon. The sixth one is at Lu-ermentianhou Temple , 3:30 p.m.~4:30 p.m. every Thursday afternoon. The seventh one is at Shih-erdiannantian Temple–, 2:00 p.m. ~3:00 p.m. every Friday afternoon. The eighth one is at Singfu Activity center, 3:30 p.m. ~4:30 p.m. every Friday afternoon.

During the period of applying for student loans, we also provide mobile service at Bank of Taiwan, Annan Branch, Monday through Friday (9:00 a.m. ~ 12:00 noon). Moreover, we still actively plan to provide mobile service for citizens in local community, community  activity centers or citizens who have special needs.

Service Vision

1.Fulfill the spirit of “superspeed and honesty, economy and effectiveness, management of objective,” and our concepts of “ enthusiasm, professionalism and innovation,” update all kinds of hardware facilities and offer a better service environment.

2.Promote a number of activities to upgrade service quality, embark on total quality management and build up a happy household administration team.

3.Improve household administrative services and a variety of convenient measures, with higher efficiency and greater mobility to extend service level.

4.Keep the office environment neat and clean, beautiful and pleasant, map out accessible facilities, show concern about the underprivileged groups, and humanize the service.

5.Seek social resources and recruit household administration volunteers, dedicated to household administrative services in order to extend the scope of service.

6.Reinforce the research, development and innovative measures of household affairs to keep them prosperous.

7.Humanize the management, enhance the rewards for brilliant household staff,and inspire our colleagues to raise service quality.

8.Promote administrative computerization, marching toward full-scale e-household service field.